Returns Policy

Please read our returns policy carefully before making a purchase. This policy outlines our exchange procedures and limitations.

All Sales Are Final

We do not accept returns or provide refunds for any reason, including but not limited to change of mind, incorrect sizing, or customer dissatisfaction.

Exchanges Available

We offer exchanges only in the following specific circumstances:

Wrong Size

If you receive the wrong size item, we will exchange it for the correct size (subject to availability).

Must be reported within 7 days of delivery
Item must be unused and in original packaging
Exchange subject to correct size availability
No additional charges for size exchanges

Factory Defects

If there is a manufacturing defect, we will exchange the item for a replacement.

Must be reported within 7 days of delivery
Must be a genuine manufacturing defect
We reserve the right to assess the defect
Replacement item will be provided

Exchange Process

Contact Us

Email us within 7 days of delivery to report the issue. Include your order number and photos if applicable.

Assessment

We will review your request and determine if the item qualifies for exchange under our policy.

Approval

If approved, we will arrange for the exchange. You will receive confirmation and delivery details.

Exchange

Once approved, we will process the exchange and arrange delivery of the replacement item.

Custom-Made Items

Custom Made Items

Custom-made items are manufactured to your specifications and cannot be exchanged unless there is a genuine factory defect or wrong size was delivered.

Please ensure all specifications are correct before confirming your custom order.

What's Not Covered

The following are NOT covered by our exchange policy:

Change of mind or preference
Customer dissatisfaction with style or design
Items damaged by customer misuse or accidents
Items that have been used or assembled
Items not in original packaging
Requests made after 7 days from delivery
Items purchased as clearance or sale items

Contact Us for Exchanges

To request an exchange, please contact us via WhatsApp with your order details.

WhatsApp: +44 7424 484042

Please include your order number and reason for exchange request

Important Notice

By placing an order with UK Beds Warehouse, you acknowledge that you have read, understood, and agree to this returns policy. This policy is final and binding. We reserve the right to refuse any exchange request that does not meet our criteria.